PhilCare reaffirms commitment to Customer Service in 2016; opens new QuickAssist Center in VRPMC
Following
a dynamic year where its 2015 exceeded growth expectations with 17% increase in
revenue, pioneering health maintenance organization PhilCare is putting focus
on providing an exceptional customer experience for its members.
Part of
its strategy is to put up QuickAssist Centers in leading hospitals where
members holding a Premiere (gold) card can proceed to the QuickAssist Center
for immediate assistance on their Letter of Authorization (LOA) issuance,
health coverage inquiries and basic consultation is made available. Currently,
PhilCare maintains QuickAssist Centers at the Makati Medical Center (MMC) and
at The Medical City (TMC), with plans to open more within the year in major
Metro Manila hospitals.
“The
opening of the PhilCare QuickAssist centers is our way of simplifying the
process of availing health benefits for our members. With the QuickAssist
Centers, members who hold the Premiere (gold) membership card can get immediate
assistance from our well-trained front liners, making their hospitalization
process more convenient and less stressful for our members. What we are aiming
for is to lessen the waiting times that is usually associated with hospital
visits,” shares Noemi G. Azura, president & CEO for PhilCare.
Azura
adds, “The PhilCare QuickAssist center supplements the presence of our PhilCare
liaison officers who are already present in all major hospitals accredited with
PhilCare. These liaison officers serve and assist PhilCare members in ensuring
that their hospital stays are worry-free and convenient - doing tasks from
validating our members’ health benefits coverage to lessening the hassle of
paper w9ork usually associated with hospitalization.”
The
PhilCare QuickAssist Center is located on the ground floor of the Victor R.
Potenciano Medical Center (VRPMC) located in EDSA Avenue, Mandaluyong City. It
is immediately accessible upon entry within the VRPMC’s newly-renovated lobby.
As
one of the first HMO in the countries, PhilCare continues its push forward to a
more dynamic growth in 2016 through new products and innovations due to be
launched all throughout the year. Aside from keeping its eye on more robust growth
this year, the HMO company, through Azura’s leadership is also putting more
emphasis on customer service—setting a challenge throughout the organization to
always deliver for good customer experience. PhilCare began by gradually
replacing its traditional membership cards with a NFC-capable version which
lessens time of validating member coverage. The HMO company also continues to
accredited more hospitals, clinics and doctors nationwide. PhilCare is
currently accredited in more than 1,000 clinics and hospitals
nationwide.
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