Cebu Pacific’s GetGo Pens Partners with CuroTek for Contact Center Services
CuroTek (CuroTeknika, Inc.),
the country’s preferred Managed IT Services and Contact Center partner of
market-leading enterprises, recently penned a partnership with Cebu Pacific to
provide Managed Omni Channel Contact Center Services to Cebu Pacific’s
Lifestyle Rewards Program GetGo.
The GetGo rewards program
allows customers to earn and convert points from their flights and the
company’s lifestyle partners. Just fly with Cebu Pacific to earn points and
redeem them for free flights or in-flight add-ons.
“We really look forward to
the coming months and years as we achieve new successes and address new
challenges, as well as deliver great customer care through all possible
channels. My hope is that we will be able to maintain our level of customer
care at a satisfactory level; knowing that we have CuroTek with us we believe
that we will provide just that, and so much more,”said Nik Laming, General Manager
of Cebu Pacific’s GetGo.
Meanwhile, CuroTek
President and ePLDT Group Senior Vice President and Chief Operating Officer
Nerisse Ramos expressed her genuine appreciation to GetGo for entrusting its
contact center needs to CuroTek, specifically in redefining the way it offers
“topnotch customer experience” to Filipino flyers.
Ramos said, “Contact
center is a very critical component of GetGo’s digital transformation in terms
of redefining customer experience. We are very honored that they have chosen us
to be part of their strategic roadmap. We have benchmarked CuroTek as the
country’s leading provider of contact center solutions to Philippine
enterprises and we’ll offer just that to their growing organization. In behalf
of CuroTek, backed by the strengths of PLDT and ePLDT, the whole team is
committed to make this journey successful.”
GetGo availed the Omni
Channel Contact Center services for both their GetGo Loyalty Rewards Customer Service
and GetGo Telemarketing. Through this partnership, GetGo will be able to
provide a better experience to its fast-growing member base by assisting them
on their rewards/points when they book their international and local flights
through Voice, Email, Chat and Social Media. Likewise, this will enable their
clients to avail the GetGo credit card powered by Unionbank Visa.
An established ePLDT
subsidiary, CuroTek provides bespoke solutions for both Contact Center Services
and IT Outsourcing. Capitalizing on its proprietary IT Framework Best Practices
and Homegrown Omni Channel Contact Center Solutions, CuroTek enables its partners
to achieve their digital transformation goals and providing delightful customer
experience.
For more information about
CuroTek, please visit https://www.curoteknika.com.
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