OPPO introduces a quick, excellent customer service experience with first-ever 1-Hour Flash Fix
OPPO remains committed to its promise of providing excellent customer
service experience to both new and loyal customers in the Philippines and
abroad with the 1-Hour Flash Fix program
that gives customers the quickest smartphone repair and consultation, all in
less than one hour. The service is open to 3 OPPO Service Centers locally: via
walk-in or online appointments in SM North EDSA and SM Manila, while SM
Marikina currently accepts walk-ins only.
1-Hour Flash Fix, hassle-free
customer service
The 1-Hour Flash Fix service is a fast fix service program that
guarantees quick and excellent repair services by OPPO-certified technicians in
any OPPO service center in the Philippines. Special compensations await should
it reach beyond the guaranteed one-hour service coverage: specifically,
customers will instantly receive OPPO merchandise items through a
computer-based freebie roulette game. Merchandise selections include OPPO
signature umbrellas, OPPO pens, micro USB cables, OPPO earphones, and VOOC
Charge powerbank.
The 1-Hour Flash Fix is free of charge, unless your smartphone requires
replacement or new internal parts installed. If the smartphone is still covered
by the warranty and the damage is not caused by negligence, it will be repaired
and changed for free.
“OPPO will always prioritize its
customers’ satisfaction as we continue to be one of the leading smartphone
brands in customer sales worldwide. The 1-Hour Flash Fix program aims to make
OPPO smartphone repair service and consultations more convenient with lesser
waiting time while observing superior quality service,” OPPO Philippines
Director of Customer Service Kent Zhang shared.
OPPO has the most branches that offer customer service managed directly
by the brand. There are currently 3 OPPO service centers offering the 1-Hour
Flash Fix program, but the company aims to make it more accessible by preparing
to include the 20 remaining OPPO service centers nationwide, as well as the 30
OPPO concept stores.
Furthermore, OPPO recently introduced OPPO Service, a mobile application that
allows users to check the repair prices of OPPO smartphones, locate nearby
stores and service centers, monitor repair processes, and do online
consultations. Right now, the app is available on F9 units only, but OPPO will
announce the availability of the OPPO Service on all the OPPO smartphones soon.
Want to know more about the 1-Hour Flash Fix? Visit www.oppo.com/ph
for more information or OPPO Philippines Facebook page.
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