Microsoft Kaizala: Secure mobile app for large group communications and collaboration
For many Philippine businesses, managing staff in the
field presents several unique challenges. From having to capture
operational data from remote staff to
ensuring that
things are running as they should, current management
and communication tools can be slow and cumbersome to use. More
importantly, not everyone in the field has
access to a PC and even those who do could
only respond when they were logged into the system. For these organizations, a convenient, secure, and mobile tool for a
remote work management environment is required.
The
challenges for task-based workers
There
are hundreds of thousands of front-line
workers in the Philippines working in banks,
services, manufacturing plants, department stores, and other industries. Their
insights in their first-hand dealings with the customers are important to the
company but they typically don’t have a dedicated work space or computer. Department
store staff, bank tellers and promodisers generally use pen and paper or their
personal phones for work-related communications.
This makes it more difficult to communicate with their
managers or report to the headquarters regarding task-related concerns.
Consumer messaging apps offer a band-aid solution but often lack security and
control while creating a custom app can get expensive. For management,
assigning and tracking tasks is cumbersome, and aggregating data analytics can
be time consuming.
But Microsoft Kaizala makes this all easier.
Introducing Microsoft Kaizala — a mobile
app and service for communicating and coordinating work in large, distributed
groups. Now available in the Philippines, Kaizala makes it easy to connect with large groups of
people inside and outside your organization. These can include employees,
customers, and suppliers. It enables
organizations to manage work with their extended teams through a single,
unified platform — all on their mobile phone.
Security
Organizations can trust
Security remains a top priority for most
organizations, and Microsoft Kaizala provides the controlled
access and data security that they need.
Azure Active Directory services authentication ensures secure access to the
Kaizala Management Portal, where IT administrators can control membership of
all groups, remove users in one instance, and control user access to sensitive
data. Microsoft Kaizala maintains user privacy and stores data in Azure
datacenters that adhere to industry standards
for security and compliance.
Connect
with your entire value chain
Many
front-line workers don’t have their own company email address or access to
internal tools, which makes it hard for managers to share and collect important
information. Microsoft Kaizala enables managers to easily reach very large
numbers of users within and outside their organization, using a simple and
intuitive chat interface. Organizations can broadcast information – such as
announcements, photos, videos, or documents, collect data from the field
through polls or surveys, and see real-time analytics as results come in. Users
can be quickly onboarded by using just their phone number as a unique ID.
“Most businesses work with several partners,
distributors, and stakeholders who are not on the
company’s email address list, so communication
can be slow and unsecure. With Microsoft Kaizala, they can better connect and coordinate with the entire team. As internet usage increases, we believe it will be easier for organizations to communicate
with all their stakeholders, wherever they are in the Philippines,” said Bertrand
Launay, Microsoft Philippines Managing Director.
Collaborate
and manage work efficiently
Microsoft
Kaizala makes it easy to coordinate work with a company’s entire value chain –
field employees, vendors, partners – with a simple work assignment workflow and
real-time status tracking—right within the app. Companies can assign and track
frequently-used tasks with built-in actions
for common work scenarios, such as assigning jobs and tracking completion
status, sharing and requesting location, submitting bills, and tracking
expenses.
Microsoft
Kaizala makes it simple for organizations to seamlessly communicate,
collaborate and complete tasks, bringing together desktop users and mobile-only
users who may be within or outside their organizations.
Get more with Kaizala Pro
Microsoft
Philippines also announced the launch of its enterprise version, Microsoft
Kaizala Pro that allows organizations to have full administrative control of
their groups.
Microsoft
Kaizala Pro has additional features that include user and group management,
system integration and automation using Microsoft Kaizala APIs, advanced reporting
and analytics, ability to publish custom actions, ability to create public
groups, and organizational profile and directory.
“For management, the reviewing
process becomes a lot easier online. What used to take 7-10 days to compile is
now happening on a real-time basis. They are able
to get
information in real-time, and can also
give feedback to the team in the field an in turn,
can increase productivity or allow them to give better
solutions to their customers,” added Launay.
Microsoft
Kaizala is now available in the Philippines for download as a standalone app
for iOS and Android phones. Learn more at www.microsoft.com/kaizala.
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