Skip to main content

LBC’s ‘Aming Ligaya” Provides Simple Yet Meaningful Happiness for Both Agent and Customer

The success enjoyed by LBC is hinged on their legion of customers who bank on them for excellent service. And through their long-running Aming Ligaya campaign, LBC is able to give their loyal patrons a chance to personally meet commendable employees who they only get to transact via phone.


Recently, LBC gave its Agent Aldrin Rulloda of Customer Care Management a chance to come face to face with Mr. Ricardo Faldas who has raved about his services. As soon as Ricardo walked inside the LBC St. Francis branch and saw the nametag on Aldrin’s chest, he excitedly approached the agent. The customer was very elated when he met Aldrin personally because he would only converse with him over the phone. While speaking to Aldrin, one could see the enthusiasm in Ricardo’s eyes as if he had reconnected with a friend whom he hasn’t seen for a long time.

Ricardo narrates: “Kaya dito ko pinili sa LBC St. Francis Square kasi very accomodating ang mga staff nyo dito at masaya ako sa nagawang tulong ni Aldrin sa akin. Kasi from time to time ina-update nya ako kung nasaan na yung shipment ko at sinasabihan niya ako kung anu yung most available time na pwede nya akong tawagan. Tapos nung dumating na yung request ko from Iloilo, tinanong nya sa akin kung saang branch yung preferred ko, sabi ko sa kanya ako na lang ang pupunta sa hangar. Pero hindi dun natapos iyon.  Tinetext nya pa ako kung nasaan na ako para masigurado na hindi ako maliligaw at kung tama ba yung gate na pinuntahan ko. That’s the kind of service that Aldrin needs to share with his colleagues

Such positive stories as the ones shared by Ricardo are never lost to LBC which uses these to inspire their people to consistently deliver excellent customer service.

Comments

Popular posts from this blog

Dina dela Paz, Awarded as Most Influential Filipina in the World

Another Filipina awarded in the 100 MOST INFLUENTIAL FILIPINA IN THE WORLD.
Dina Dela Paz-Stalder, a skincare expert, was awarded with this prestigious recognition, specifically in the Founder and Pioneer Category (Global FWN100 Award) in Toronto, Canada on October 27, 2017, by Filipino Women’s Network. She was selected from an outstanding field of nominees from around the world.

The Global FWN100 Award™ recognizes 100 Filipino women who are changing the face of leadership in the global workplace.  It distinguishes them for their outstanding work in their respective fields, and further recognizes them for their achievement and contributions to society.  Dina Dela Paz-Stalder’s award and global recognition is another evidence of Filipino pride as she proves that Filipinos are also global leaders in terms of skincare innovations and extraordinary leadership.

Started from just a small steel pot for skincare formulations,  she now owns and leads the Stalder Group of Companies which includ…

City Garden Grand Hotel Holds 2nd GRAND Skills Competition

Today, students from the Far Eastern University, National University, Philippine Women University, Lyceum and the University of Sto. Tomas got together for City Garden Grand Hotel’s 2nd GRAND Skills Competition.


For the second time City Garden Grand Hotel hold the competition where the top 5 schools competed for the chance to be the best in the following categories: Table set up with Centerpieces, Food Art, Bartending/Cocktail Mixing, and Gourmet Student Meals.






For six hours, students took the time to set up tables with their own theme and menu, prepared gourmet meals, food art and concoct drinks. Then it was time for the judges to pick the best among the best. Judges includes Chef Miko Aspiras, Jill Meneses, Chef Dennis Peralta, Jason Hussein Ali, Jordan Tan.






Here is the list of winners for the following categories:
FOOD ART

1st Place:Far Eastern University (FEU) 2nd Place:LYCEUM 3rd Place:National University (NU)
GOURMET STUDENT MEALS
1st Place:LYCEUM 2nd Place:NU 3rd Place:University of Sto. …

POSIBLE.NET officially launched as it empowers Filipino MSMEs with greater possibilities

Thinking of a lucrative investment? Nope, this is not a get-rich-quick scheme but something you can depend on for many years to come. As we live in the digital world, we’re looking for ease and comfort while we do our daily transactions. Time is gold for everyone, and so does for our customers who want things fast and not bothersome. Introducing POSIBLE.NET, the latest aggregator of digital services that caters both to clients and those into small businesses.

Last January 24, 2018 POSIBLE.NET was officially launched at Holiday Inn and Suites, Makati City. With over 1,600 retailers nationwide to date, POSIBLE.NET targets to become the dominant community-based digital transactions network in the country and looked forward to a year full of possibilities, going with the theme “Empowering the Filipino MSMEs of Today.”


POSIBLE.NET, founded two years ago, currently offers more than 300 digital services to over a million Filipino consumers and has already generated close to P2 billion worth o…