Meet SAM, the country’s first-ever in-mall smart robot at SM Supermalls
Admit it, no matter how many times you have been to
SM Megamall, you still can’t find your way around it. Thankfully some of its
security personnel can answer your query or the customer help desk. But did you
know that there’s another “person” who can answer your query as long as it’s everything
SM mall related? Yes, meet SAM! SM’s first in-mall smart robot.
As part of a
series of innovations designed to improve customer malling experience, SM
Supermalls raises the bar in customer service with the introduction of SAM, the
country’s first-ever in-mall smart robot – launched at SM Megamall last March 28.
SAM is an artificial intelligent (AI) humanoid robot
programmed to deliver a smoother, more personalized and efficient interaction
with customers.
“Innovation is what SM strives for in providing
better customer service to all and we are proud to introduce our latest
innovation yet,” said Steven Tan, SM Supermalls COO. “SAM is easy to approach
and has answers to almost everything SM mall related, making shopping more
seamless and fun for our customers.”
Now at SM Megamall
and coming soon to other SM malls, SAM is designed to help with directions and
provide mall information about the latest deals, promos and events. Equipped
with an advanced face recognition technology, it can also make personalized
greetings to customers once they enter the mall. Customers can also chat with
SAM through the SM Supermalls Facebook page. It serves as a 24/7 online
concierge that can provide information like branch locations, mall schedules
and promos, to name a few.
SAM was created in
partnership with the Cal-Comp Technology (Philippines), which is a leading
provider of electronic and original design manufacturing services.
Next time you visit
SM Megamall, drop by Mega Atrium, Mega Fashion Hall, or Bank Drive and say hi
to SAM for a more fun, convenient, and exciting malling experience!
For more
information, visit SM Supermalls’ official website at https://www.smsupermalls.com/, or its Facebook, Twitter and Instagram
accounts: @smsupermalls.
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