Home Credit makes payment real-time and launches new promo
Try to describe Home Credit in one word and one of the
first things that will probably come to mind is “easy.” You can see this
stamped all over the brand. The company makes it easy for customers to afford
things through loans that require only two valid IDs. Even their processing is
as effortless as it can get with application results coming back in less than a
minute. Customers can even just “tap the app” to see their loan details and
even avail exclusive offers through the Home Credit mobile app.
Now, Home Credit has also made its payment easy and
fast with instant posting! Customers who pay through ECPay channels like
7-Eleven, H Lhuiller, TrueMoney, and Puregold will have their payments posted
real time instead of having to wait two days (at most) for it to be credited to
their account. ECPay is an all-in-one payment platform that manages a variety
of services like bill payments and cash-ins. A confirmation message about the
successful payment will also be sent through SMS in a matter of
minutes—sometimes even seconds!—to confirm the transaction. The same notification
will also be sent to the MyHomeCredit Mobile app.
This real-time change is something that definitely
enhances the experience of the customer.
“We want them to feel like we’re there with them in every step. When you
get something like an instant notification like this, you personalize the
experience more. It also gives our customers peace of mind knowing that their
payment has already been posted,” says Franchette Cardona, Chief Marketing and
Product Officer of HCPH.
This is just the first step for Home Credit though.
Soon enough, the company will make payment posting to their other partners
real-time as well.
Pay some, win some
That’s not the end of it though. To encourage its
customers to pay through ECPay-powered channels, Home Credit is also throwing
in a raffle that will see a total of 42 winners from June 1 August 31. The Easy
to Pay, Easy to Win Part 2 raffle is open to all customers who will make their
payment transactions through ECPay by giving them one electronic raffle entry
for every payment. Each month, 14 winners will get a chance to win P2,000 worth
of 7-Eleven certificates, a Vivo Y91 phone, and an ASUS laptop.
“We’ve grown a lot since we started. We have more than
5 million customers now which we owe a lot to all these updates and improvements
we’ve been doing. For us, it’s always about trying to add value to the
experience we give. At the end of the day, we don’t want our customers to just
know us as Home Credit. We want to be
remembered as the brand that gave them a memorable customer experience,” closes
Cardona.
You can also connect to them through Facebook
(https://www.facebook.com/homecreditph/) or call them at (02) 753 5711 (Open from Monday to Sunday, 8AM to 9PM)
(DTI FETB Permit
No. 8570 Series or 2019).
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