VXI Flagship Site at Five E-Com Center Mall of Asia Launched
The contributions of IT-BPO industry in the country can only be
substantiated by data showing how it is the fastest growing sector in our
economy and how the Philippines has become the most preferred and the location
of choice of the many global It-BPO. Even the Bangko Sentral ng Pilipinas
predicts that by 2017 the BPO sector will become the country’s largest source
of foreign exchange earning.
VXI, a diversified business specializing not only in call center, but
also in business process and infrastructure outsourcing services, is one of the
pioneers of BPO in the country when it penetrated the Philippines’ BPO industry
in 2003. More than a decade after, VXI continued its rapid growth and has
expanded its reach to the local workforce from the business centers of Makati,
Ortigas, and Quezon City. It has also tapped the southern side of the country
and even dominated the competition in the entire city of Davao.
Last June 13, 2016, VXI with their quest of providing the best
customers solutions to its clients, launched its 7th flagship site
in the booming business district of Pasay City. Its newest contact hub in Five
E-Com Center in mall of Asia will house additional 1,000 employees.
The largest BPO flagship contact center facility was launched with no
less than the Secretary of Trade and Industry Adrian Cristobal, in lieu of President Benigno
Aquino III, and several VXI key executives.
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From left to right: Debbie Santos - Vp for Talent Acquisition,
VXI Global Holdings B.V. Philippines, Inc. ; Wilkins Tan, Vp for Business
Excellence and Support Services, VXI Global Holdings B.V. Philippines, Inc. ;
Anant Singh - Vp for Operations VXI Global Holdings B.V. Philippines, Inc. ;
Jared Morrison - Svp and Country Manager, VXI Global Holdings B.V. Philippines,
Inc. ; Secretary Adrian Cristobal - DTI Secretary ; Eppie Titong - Vp for
Operations, VXI Global Holdings B.V. Philippines, Inc. ; Jovy Llanes - Vp for
Human Resources, VXI Global Holdings B.V. Philippines, Inc.
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Speaking to the local media during the facility’s grand opening is Jared
Morrison, Senior Vice President and Country Manager for the Philippines of VXI
Global Holdings B.V. Philippines, Inc., he said they are already in the market
scouting for two more additional locations.
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| Jared Morrison, Senior Vice President and Country Manager for the Philippines of VXI Global Holdings B.V. Philippines, Inc |
Morrison said among those locations are one at the National Capital
Region (NCR) and another provincial site. He mentioned that they’ve already
looked at the Next Wave Cities list of the Department of Science and
Technology-Information and Communications Technology Office (DOST-ICTO) and the
Information Technology and Business Process Association of the Philippines
(IBPAP) for possible locations.
“We’ve seen the list and we’ve already sat down with our real estate
consultants. Right now, we’re developing strategies on where to locate next,”
explains Morrison.
He added that VXI will make the announcement on the new expansion
location, whether in the NCR or in the province, by the end of this year and
the next one by early next year.
Davao City was mentioned as a possible provincial site again since VXI
already has an existing facility there. “Of course Davao is also still possible
but we don’t want to compete with ourselves. However, if there’s room for one
more there, then we’d love to go to Davao,” he said.
The Pasay site, costing around an estimated Php 185 million to build
and will house more than 1,000 employees, is already filled to about 80% of its
total capacity and Morrison said they expect to be fully loaded by the end of
this year as well.
But what’s even more exciting is the fact that the new facility will
provide additional jobs for those interested to work in the Business Process
Outsourcing (BPO) industry. Last year, Morrison said VXI paid a total of close
to Php 3 billion in salaries and this facility will definitely add up to that
total.
“VXI has an excellent service track record with our clients and they
are demanding more of our services so we have to develop an excellent talent
pool, which we compensate with above-industry standard pay, including other
exceptional benefits. People work for us and stay long with us because they see
opportunities for career advancement and growth, the chance to lead people.
That’s the value that VXI offers in terms of jobs for those who want a career
in the BPO industry,” Morrison added.
VXI has more than 21,000 people working around the world with office in
the US, China and of course the Philippines. More than 40% of its global
employee footprint is based in the Philippines. The company started with only
590 employees in 2003 and grew at an average of 30% per annum, and now has more
than 10,000 employees as of June this year working in its facilities in Makati,
Ortigas and Quezon City . Last year, VXI grew its headcount in the Philippines
by 16% from 2014.
VXI provides call center and ITO services in more than 25 languages for
leading global Fortune 500 companies. Its partners rely on a complete range of
contact center and technology solutions to retain and grow their customer base
while maintaining the highest level of quality and operational excellence.
For more about VXI, visit www.vxi.com.
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